"Coveo evolved its enterprise search technology and enhanced it with proprietary AI and machine learning capabilities, sharpening the future focus entirely on business relevance"
Canada-based Coveo unifies content, helping businesses find what their visitors find useful. It collects and analyzes visitor interaction data across the entire enterprise to understand the context of each user based on their profile and data from the Sitecore experience database. Coveo automatically applies machine learning techniques to recommend what each visitor is most likely to need next.
Today’s marketers need unprecedented autonomy and flexibility with their technology stack to meet the expectations of their internal and external clients. With Coveo, businesses can expect a more agile marketing team. Using a nimble IT approach, the cloud is bringing a new realm of possibilities from a capabilities perspective allowing the team to focus on high-value activities, ultimately delivering the best customer experience. Harnessing the potential of Coveo, several industry leaders have transformed how users consume information on the web in an era where search-driven experience is now an inevitable trend. As the solutions are fully integrated into the Sitecore platform, it helps customers to exponentially increase the impact of Sitecore with Coveo’s. Moreover, with Coveo, marketers can index content from an innovative command center in the Sitecore experience platform, while tuning content relevance using the Sitecore Rules Engine.
As the pioneers of cloud-based AI-powered search and recommendation solutions, we have always been driven by making the lives of our customers easier and helping them evolve the relationship with their customers meaningful
Coveo’s AI-powered search and recommendation engine enable businesses to deliver a personalized customer experience to customers at scale without any additional technical resources required. Unlike other sophisticated solutions requiring a dedicated team, Coveo enables the marketing teams to be self-sufficient. “As the pioneers of cloud-based AI-powered search and recommendation solutions, we have always been driven by making the lives of our customers easier and helping them evolve the relationship with their customers meaningful,” explains Louis Têtu, Chairman and CEO, Coveo.
The Pillars of Success
Coveo successfully accomplishes its mission of delivering a more personalized experience at scale by ensuring that every customer, partner, and employees have contextually relevant information at every touchpoint of their journey.
As enterprises evolve to embrace more digital channels and routes to market, Coveo’s team is at the forefront of delivering innovative solutions that help businesses transform to be more relevant. “We call this process as the relevance transformation. This kind of a business strategy and approach has fueled our rapid growth and put us on the map as one of Canada’s leading AI companies; we believe it is what has positioned Coveo as an industry leader, recognized by Gartner and Forrester alike, for the last several years,” adds Têtu.
At Coveo, their success is supported by the four pillars: passion, innovation, inclusion, and collaboration. Every member of the Coveo team is a highly skilled and purpose-driven professional who embodies their values. Not only has the company’s team helped create a culture, but have played key roles as the foundation of the Coveo’s success and expansion.
Considering the success of their customers as the top priority, Coveo has partnered with leading technology vendors and system integrators around the world. The company’s strategic technology partners include Microsoft, Salesforce, ServiceNow, and Sitecore.
Delivering Relevance, Driving Innovation
Coveo has partnered with the world’s largest enterprise technology players and has more than 1,500 activations in mid-to-large sized global organizations across multiple industries. “We believe that relevance is the business currency, that only relevant encounters add value. Our customers expect relevance from us in turn, driving innovation that differentiates them, with strong values. Our leadership and growth strategy is that simple,” adds Têtu.
Explaining the value proposition of Coveo is a success story with the Institute of Food Technologists (IFT that educates consumers, government organizations and media, and provides a collaborative forum for food science professionals to gather and learn. IFT’s corporate website (IFT.org) built atop the Sitecore content management system (CMS) platform serves as its primary knowledge hub and online interaction forum. With multiple applications running on the same server, IFT.org site would redirect visitors to a SharePoint search results page. Over the next three years, IFT custom-built several different search pages on IFT.org and the results were not ideal. The challenge was compounded by the fact that SharePoint was unable to search across the various resources where IFT maintained its content.
As a result, IFT began looking for a better search solution for IFT.org and decided to replace SharePoint-based solution with something that would integrate with its Sitecore-based website architecture. IFT selected Coveo for Sitecore, as it proved the only solution to meet all of IFT’s success criteria. Once Coveo for Sitecore was launched, the improvements in website performance were immediately visible. In a nutshell, with Coveo, IFT was able to realize its vision for making IFT. org a truly search-driven website that unified and streamlined access to all of IFT’s diverse knowledge resources without visitors ever leaving the IFT.org website. This included not only a unified global search page, with rich faceted navigation, but also 18 highly specialized search experiences throughout the site.
The Mission to Deliver Personalization
From a small start-up in Quebec City, Canada to a team of 300 plus people, Coveo witnessed exponential growth over the years. The company’s success reflects their expert teams who are best at what they do and are passionate about making that a reality for every one of their customers. Since its inception in 2005, Coveo has have been committed to helping businesses unlock the power of their content and data to maximize their performance. As one of the first organizations to embrace the cloud, Coveo evolved its enterprise search technology and enhanced it with proprietary AI and machine learning capabilities, sharpening the future focus entirely on business relevance.