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The Manufacturing Outlook
Data Analytics, Machine Learning Will Power an Enterprise Content Management Evolution
Aref Matin, CTO, Wiley
AI and its Place in E-Commerce
Anna Cole, Director of E-Commerce Operations, User Experience and Merchandising, Carhartt
Why Marketing Automation Unleashes True Creativity
Jeremie Moritz, Brand & Digital Director, Absolut Elyx, Pernod Ricard
Women in Technology
Allison Abraham Simpkins, Sr. Vice President, North America, Valtech
Creating Undying Consumer Experience
Scott Kellner, VP, Marketing, George P. Johnson Experience Marketing
Building a Content Pipeline for Today and Tomorrow
Cindy McKenzie, CIO, Deluxe Entertainment Services Group And Allan Lamkin, CTO, Deluxe Entertainment Services Group
Establishing a Dynamic and Scalable Data-Driven Engagement Strategy
Shenan Reed, President of Digital, North America, MEC
Reshaping Customer Management
Christopher Higgins, CIO, Technology Delivery & Infrastructure Services, U.S. Bank [NYSE: USB]
Doing More With Digital: It's Just Good Business
Matt Lasmanis, US CIO, GSK
How to Stay Customer Centric Through Extraordinary Growth
Matt Zurcher, SVP of Customer Care, HomeAdvisor
Technological Impact on Customer Experiences
Diane Magers, CEO, Customer Experience Professionals Association
Why Service Centers Need Not Fear AI: How to Play the Field to Elevate the Customer Service Conversation
Lee Farrell, VP, Engineering Services and Solutions Division, Business Imaging Solutions Group, Canon U.S.A., Inc.
Innovation Driven by Customer
Rohit Gajjela, Director, Head of Customer Service, Intuit
